What happens if I travel outside the area of my chosen primary care provider and I need access to care?
You can go to any other Hygeia HMO hospital that your plan covers, anywhere in Nigeria. Just check the directory…
What are Hygeia HMO’s call center numbers and other contact details?
You can always reach us 0700 HYGEIA HMO (0700 494342 466). You can also send us an email on hycare@hygeiahmo.com
If I am a traveler, can I access care anywhere in the country apart from my chosen provider?
Yes, you can! Just call our HyCare Service Center and we will pre-authorize you for access.
Do I require any form of identification before obtaining care from the provider?
Yes, you do. You can use the electronic ID on the Hygeia HMO mobile app at any time to receive…
Can I reach Hygeia HMO on holidays and weekends?
Absolutely, we are always at your service. We can be reached 24 hours a day, 7 days a week on…
Can I continue using my old hospital after my enrolment with Hygeia?
This is possible, as long as the hospital is registered on our network.
Can I change my provider at any time I desire?
Yes. If you are on a plan with designated hospitals, you will only need to fill out our change of hospital…
